What is a chatbot?
A chatbot is computer software that imitates an intelligent conversation with one or more human users via auditory or textual methods. Chatbot virtual agents are typically used online but can also be found in instant messaging applications, and some have been incorporated into the interface of mobile devices. Many early chatbots were developed using a rules-based conversational structure. More recent approaches (also called chatbots) use machine learning.
Wonop chatbots are based on a mixture of these two ideas as they both have their advantages. The primary mechanism is pattern recognition as this allows the developer to get started without having to train a model. As the bot is operating, it can be used to collect and annotate data for neural nets. This means that there is no data acquisition expense upfront.
What's a chatbot good for?
Traditionally, a team of representatives from the company would act as support for your customers. But what if there was a different way to give them the answers they need? This is where chatbots come into play. Chatbots has applications for lead generation, sales, HR support, flight booking, general customer support and many other things.
One example of an application area is so-called FAQ agents: If you wanted to have a simple Q&A set up on your website where people could ask questions and get automated replies, it makes more sense to use a bot instead of hiring someone to sit there all day answering common questions.
Building chatbots for beginners
This is part 1 of our video series demonstrating a simple chatbot we built. We will be uploading more videos in the next coming weeks explaining different techniques for building chatbots. Subscribe to our channel to receive updates:
You can go a long way with pattern recognition in defining conversation and interacting with your customers. If you would like to learn more about how to build advanced chatbots, don’t forget to subscribe.